Legal Disclaimer

This Disclaimer comprehensively governs your utilization of all travel packages, rental structures, and corporate services provided by Alive Travel & Tours Sdn Bhd (hereinafter referred to as “Alive Travel & Tours”), including but not limited to:

• Group Flight Ticket Booking Services (serving downstream local travel agencies and individual accounts);
• Short-Term and Fixed Long-Term Residential Accommodation Management and Rentals;
• Corporate Event Management Logistics, including MICE (Meetings, Incentives, Conferences, and Exhibitions);
• Inbound/Outbound Tour Packages and secure E-Ticket distributions for Theme Parks and secondary regional attractions; and
• Supplementary Private Fleet Transportation and Logistics Management.

1. Liability & Information Reliability

Alive Travel & Tours diligently endeavors to ensure that all informational descriptions, itineraries, room parameters, transit flight schedules, and asset pricing tiers presented across our marketing channels are reliable, accurate, and current. However, due to the highly fluid, volatile parameters governing the global travel ecosystem, unexpected technical data lags, third-party omissions, or clerical errors may occasionally transpire.

Alive Travel & Tours, alongside its board of directors, corporate contractors, and associated affiliates, explicitly disclaims all liability for any structural inaccuracies, omissions, or misstatements compiled within our informational packets. All real-time data feeds, pricing calculations, and itineraries are compiled via a combination of internal logistics and third-party vendor databases, and remain subject to immediate revision or withdrawal without prior warning.

Alive Travel & Tours operates strictly in the legal capacity of a Booking Agent or Corporate Intermediary connecting clients with baseline principal suppliers (such as commercial airlines, resort operators, property owners, local destination management units, and transport lines, collectively identified as “Vendors” or “Third Parties”). Consequently, Alive Travel & Tours cannot be held legally or financially liable for the operational failures, strikes, schedule modifications, abrupt cancellations, or service liquidations initiated by said independent Vendors.

2. Disclaimer of Digital & Consequential Damages

By traversing the digital web properties, software application widgets, or interactive networks maintained by Alive Travel & Tours, you deliberately acknowledge that you assume all intrinsic digital security and transmission risks. This includes, without limitation, implementing your personal firewalls to insulate your computing hardware, operating systems, and local databases from background web threats, server scripts, viruses, or phishing links operating on the broader web landscape.

To the maximum extent permitted under the statutory laws of Malaysia, Alive Travel & Tours, its employee base, managing directors, and sub-contractors stand entirely immune from any claims for direct, indirect, punitive, secondary, special, or consequential financial damages. This includes, but is not limited to, damages relating to:

• The sudden loss of corporate revenue, personal business profits, commercial goodwill, or local user data resulting from system downtime;
• The temporary inability to connect with or load our official online reservation blocks, email pipelines, or customer service modules;
• Any decision, itinerary pivot, or contractual commitment executed by you based on data, promotional papers, or travel documentation acquired via Alive Travel & Tours; or
• Any unexpected system delays or errors originating within third-party global distribution networks (GDS) or online banking gateways.

This rigorous limitation of corporate liability persists whether the targeted legal claim is brought under an action of contract law, tort, strict liability, or alternate legal theories, even if Alive Travel & Tours has been explicitly notified regarding the mathematical possibility of such damages occurring.

3. Special Notice Regarding Pricing Fluctuations

All finalized travel agreements, logistics configurations, accommodation leases, and MICE bookings are subject to abrupt pricing revisions mandated by independent primary Vendors, international airline blocks, or federal government entities (including unexpected adjustments to national Service Taxes (SST), foreign regional tourism levies, or international fuel surcharges). These adjustments may manifest after a deposit or complete account balance has been remitted by the client.

By executing business with Alive Travel & Tours, you recognize and accept this baseline market flexibility. Furthermore, all clients remain dynamically bound by the individual internal policies, booking conditions, and cancellation penalties instituted by our primary third-party Vendors, independent of whether the customer received standalone notice of those items prior to booking. Alive Travel & Tours bears no operational responsibility for resolving secondary disputes arising between clients and external Vendors.

4. Legal Indemnity Obligations

You explicitly covenant and agree to fully indemnify, defend, and hold legally harmless Alive Travel & Tours, its corporate board, operational employees, branch agents, and contractors from and against any third-party claims, lawsuits, liabilities, financial losses, regulatory fines, and legal defense expenditures (including reasonable professional attorney fees) arising from:

1. Your direct interaction, misuse, or breach of Alive Travel & Tours’ web services, booking platforms, or managed rental properties;
2. Any verified breach or non-compliance executed by you regarding this Legal Disclaimer or the parent Service Agreement; or
3. Any verified infringement of third-party intellectual property, localized property destruction, or personal injury claims caused by your reckless actions, omissions, or behavior during a tour package or rental tenancy.

5. Jurisdiction & Venue Setting

This Legal Disclaimer and all underlying service frameworks shall be governed exclusively by, and construed strictly in accordance with, the laws of Malaysia. Any escalating legal action, conflict, or formal dispute arising directly out of your engagement with our platforms must be submitted to the exclusive statutory jurisdiction of the competent courts located within the state of Selangor or the federal territory of Kuala Lumpur, Malaysia.

6. Severability Clauses

If any single provision, sub-clause, or legal term structured within this Disclaimer is adjudicated by a court of competent jurisdiction to be invalid, void, or legally unenforceable under applicable law, such an assessment shall not impact the validity and enforceability of the remaining provisions. The invalid provision shall instantly be replaced by a valid, enforceable phrasing that most accurately mirrors the original commercial intent of Alive Travel & Tours.

7. Integration & Completeness of Agreement

This Disclaimer, functioning alongside the active signed Alive Travel & Tours Service Agreement and our published Privacy Policy, constitutes the complete and entire agreement between the parties. It entirely supersedes all prior or contemporaneous discussions, informal proposals, oral promises, or messaging exchanges (whether via WhatsApp, email, or telephone) executed between you and the Company.